Privacy Policy

Effective Date: April 1, 2024

This Privacy Policy explains how The Greek ("The Greek," "we," "our," or "us") collects, uses, discloses, and protects personal information when you visit our website, use our mobile applications, place orders, participate in Thunderbolt Rewards™, receive marketing communications, or otherwise interact with us.

The Greek is operated by Kalamaki 625 Corp and affiliated entities operating under The Greek brand, including Kalamaki 111 Corp.

1. Information We Collect

We may collect the following categories of information:

Name
Email address
Phone number
Mailing address
Billing address
Order history
Loyalty program activity
Gift card information
Marketing preferences
Device, browser, and IP address information
Survey, review, or customer service information

2. How We Collect Information

We collect information when you:

Place an order online or in-store
Join Thunderbolt Rewards™
Purchase or redeem gift cards
Subscribe to SMS or email marketing
Use our website or mobile applications
Contact customer support
Participate in promotions, surveys, contests, or reviews

3. How We Use Information

We may use your information to:

Process orders and payments
Administer Thunderbolt Rewards™
Provide customer support
Send transactional communications
Send promotional offers, if you have opted in
Improve our website, app, menu, and customer experience
Measure marketing performance
Prevent fraud, abuse, or unauthorized activity
Comply with legal obligations

4. Thunderbolt Rewards™

If you enroll in Thunderbolt Rewards™, we collect information necessary to administer your account, track purchases, issue rewards, redeem rewards, and provide program-related communications.

Thunderbolt Rewards™ is subject to separate program terms and conditions.

5. SMS and Email Marketing

If you opt into SMS or email marketing, we may use your contact information to send promotional offers, loyalty updates, product announcements, and restaurant news.

Consent to receive marketing communications is not required to make a purchase. SMS messaging is subject to our separate SMS Terms & Conditions.

6. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to remember preferences, analyze traffic, improve website performance, and measure advertising effectiveness.

You may disable cookies through your browser settings, but some website features may not function properly.

7. Third-Party Service Providers

We may share information with service providers that help us operate our business, including online ordering providers, payment processors, loyalty providers, email providers, SMS providers, analytics providers, advertising partners, hosting providers, and customer support tools.

These providers may use information only as necessary to provide services to us.

8. Payment Security

Payments are processed by third-party payment processors. The Greek does not store complete credit card numbers on its servers.

9. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. California Privacy Rights

California residents may have additional rights under applicable privacy laws, including rights to access, delete, correct, or request information about personal information collected.

12. Data Retention

We retain personal information only as long as reasonably necessary for business operations, loyalty program administration, legal compliance, tax obligations, dispute resolution, and fraud prevention.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.